European
Road
Transport

Our commitments to you:

• You will not be made promises that cannot be kept.
• You will be treated courteously, with respect and in a friendly professional manner at all times.
• When you phone or e-mail, you’ll always be responded to in a timely and efficient manner.
• All your dealings with us will be treated as confidential.
• We want our customers to develop into lifelong business partners’ as relationships are built.
• You have our support and help 24 hours a day 365 days a year.
• It is recognised that you are the ‘complete judge of our performance’ – the customer is 1st!
• Our team is customer-focused and will listen to you, working to provide bespoke solutions to your individual requirements.
• If you are let down by another supplier, Grigemy Kimtrans will support you to get back on the road.
• Your feedback will be regularly sought to help us continuously improve the levels of service you receive.
• You will be informed immediately of any complications or delays to your order.
• You will benefit from a team that have the relevant qualifications to meet your specific requirements.